Being
in a corporate sector requires all the necessary skills to interact with your
clients and customers. The growth of a company always depends on such skills as
the customer always seeks the warmth and trust factor in the organization which
can be derived from them. A Sales representative should have the ability to
sell his product well and to do so he has to have the required communication skills.
Develop
listening skills
In
order to be a good communicator, you have to equally develop your listening
skills. Effective Communication skills does not only mean that only the 1st
person will speak, it also means that the 2nd person should be given an
equal chance to do the same and hence listen carefully. Hence it becomes
imperative to listen attentively to what your client says and understand his
requirements so that you can provide the accurate solution.
Talk
brief and specifically
The
word ‘BRIEF’ has an acronym- Background > Reason > Information > End
> Follow-up, that explains the word in a better way. Without talking in an
essay form it works well when you talk briefly and to the point. Be clear and
concise about your product with talking about the necessary features,
advantages and benefits. This clarifies the customer’s doubts and impresses
him.
Don’t
use conversation fillers
Conversation
fillers like ‘um’, ‘like’, ‘hmm’, ‘ah’, etc. proves that you are not a
confident person. R.I.P. such words to be more persuasive and also avoid moving
your hands or keeping them inside your pockets while speaking.
Improve
your body language
If
you casually lounge and speak and then there’s nothing worse than that. Or what
about if you keep your hands crossed? That will create a negative impression on
your client. Keep your eye contact intact with your client and sit straight. Positive
body language will help enhance your selling skills and chances of a sale by
30%.
No comments:
Post a Comment