I was a guinea pig for testing a game which was
based on performance coaching a few days back. It was an extremely interesting
game and quite different from any other I had ever played before. While it was a
typical board game where you have to roll a dice and move forward based on the
number you roll, it also had a very unique theme. Every time you moved forward on
the board, depending upon the spot you landed on, you had to pick a certain
card. And these cards were all based on the skills required to be successful at
performance coaching.
While I had a great time playing the game it also
made me think. It made me realise how performance coaching was needed by
practically every individual at some time or the other in his or her life. It
was what could help tackle obstacle and barriers that hinder our progress and
accelerate us to the next level. So here I am listing down how it can help
professionals from different sectors and roles:
1.
Sales – Performance Coaching can do wonders to an individual’s
sales performance. Sales
professionals require dedicated efforts in first finding good quality leads
and then trying to close on what they have to offer. Sometimes they can tend to
lose track of the direction in which they are going and may go astray. They may
even land up making efforts in the wrong direction by tapping the wrong
customers or offering the wrong solutions. That’s when their performance goes
for a toss and they may require the help of an external person who can show
them the mirror and help them get back on track. Sales also being a function
which needs to face the maximum amount of rejection can take a toll on some
salesperson’s confidence levels. And that’s where performance coaching can also
help them.
2.
Customer Service – Handling irate customers can be really
difficult. The first and foremost thing that you have to watch out for is your
own emotions. An irate customer can really press your buttons and we all know
how we land up reacting to that! Performance
coaching can help in improving the emotional intelligence of an individual.
It can help get the person in touch with their own emotions and show them ways
of managing them better. This helps the individual in having good control over
himself which in turn makes it easy for them to handle even the toughest
customer!
3.
Managers – A Manager’s job is to handle not just his own tasks but
also those of his team members. And believe me, having to do all of that can be
quite intimidating especially if you are new to the field! Coaching
your team members becomes an important part of your responsibility and when
you are inexperienced in the domain, that’s when you really realise that you
need Performance Coaching yourself! By going through the process yourself and
by understanding how to manage your own developmental areas, it becomes easier
to guide others. Besides, the impact and influence of a strong and sorted
manager is very different and one that every team member would be willing to
follow.
So those were some benefits of Corporate training in some of the roles
that immediately came to my mind.
Have you ever been through Performance Coaching
yourself? We would love to hear how it helped you. So do write in and share
your story with us…
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