The
success or failure of a sales campaign depends largely upon the sales skills
possessed by the individual members of the team. While some professionals are
born with a natural flair to sell different types of products and services to
customers, others might need to develop them with practice. Irrespective of how
the selling skills are developed by
the sales team, they need the basic key elements to be a successful sale
professional.
Identify The Target Audience: Good sales
executives should be able to identify the specific customers that they would be
catering to. This not only helps them understand the customer behavior but also
enables to develop the most effective sales practices that would help make a
sale.
Develop A Relationship Of Trust: The key
aspect of ensuring better sales is to develop a strong relationship of trust
with the customer. A good salesman not just wants to sell a product or service
to the customer by hook or by crook
,however strives at providing correct information at all point of time
so that the customer can make a guided decision weather his needs match the
product features advantages and benefits.
Avoid Assuming Things: Often the
best salesmen commit the grave error of assuming what their customers want. This
assumption can only sabotage their sales closures and also ruin their
relationship with the customer leading to a greater loss to them and their
organization.
Do not make false promises: It is
extremely critical for the sales people not to make any false promises especially
about discounts or replacements. Most salesmen make this mistake in a bid to
increase their sale or just to please the customer, despite being well aware
that this is beyond their authority. The result is loss of customer faith as
well as company credentials and trust.
Wear The Customer Shoes: The key to
ensuring a successful career in sales is to wear the shoes of the customer.
This not only helps the sales people in understanding the thought process of
the customers but also the factors that play a critical role in their decision
making. Getting under the skin of the customer makes the sales process extremely
easy and successful.
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