How performance coaching helps in various sectors

I was a guinea pig for testing a game which was based on performance coaching a few days back. It was an extremely interesting game and quite different from any other I had ever played before. While it was a typical board game where you have to roll a dice and move forward based on the number you roll, it also had a very unique theme. Every time you moved forward on the board, depending upon the spot you landed on, you had to pick a certain card. And these cards were all based on the skills required to be successful at performance coaching.

While I had a great time playing the game it also made me think. It made me realise how performance coaching was needed by practically every individual at some time or the other in his or her life. It was what could help tackle obstacle and barriers that hinder our progress and accelerate us to the next level. So here I am listing down how it can help professionals from different sectors and roles:

1.      Sales – Performance Coaching can do wonders to an individual’s sales performance. Sales professionals require dedicated efforts in first finding good quality leads and then trying to close on what they have to offer. Sometimes they can tend to lose track of the direction in which they are going and may go astray. They may even land up making efforts in the wrong direction by tapping the wrong customers or offering the wrong solutions. That’s when their performance goes for a toss and they may require the help of an external person who can show them the mirror and help them get back on track. Sales also being a function which needs to face the maximum amount of rejection can take a toll on some salesperson’s confidence levels. And that’s where performance coaching can also help them.

2.      Customer Service – Handling irate customers can be really difficult. The first and foremost thing that you have to watch out for is your own emotions. An irate customer can really press your buttons and we all know how we land up reacting to that! Performance coaching can help in improving the emotional intelligence of an individual. It can help get the person in touch with their own emotions and show them ways of managing them better. This helps the individual in having good control over himself which in turn makes it easy for them to handle even the toughest customer!

3.      Managers – A Manager’s job is to handle not just his own tasks but also those of his team members. And believe me, having to do all of that can be quite intimidating especially if you are new to the field! Coaching your team members becomes an important part of your responsibility and when you are inexperienced in the domain, that’s when you really realise that you need Performance Coaching yourself! By going through the process yourself and by understanding how to manage your own developmental areas, it becomes easier to guide others. Besides, the impact and influence of a strong and sorted manager is very different and one that every team member would be willing to follow.

So those were some benefits of Corporate training in some of the roles that immediately came to my mind.

Have you ever been through Performance Coaching yourself? We would love to hear how it helped you. So do write in and share your story with us…